As a first-time homebuyer with limited funds for a down payment, buying a house was the biggest financial challenge I’ve ever faced. I turned to the team at Monument Bank for help and they suggested the FHA mortgage program.
Some banks don’t like to work with FHA loans because the paperwork can be time consuming. Since Monument Bank has a process already in place to efficiently handle FHA applications, it was easy and painless.
Working with Justin Stottlar was a pleasure. I received personalized service and could communicate with him and my main points of contact at the bank pretty much at any time, by phone or email. I didn’t have to worry about “Banker’s Hours” or even about normal business hours.
The other thing that I liked was that Justin provided a great education on home financing during the process. He personally took the time to explain the unique aspects of my loan and helped me to gain a solid understanding of the mortgage product I selected.
I really find Monument Bank exceptionally easy to do business with. Even though I am only using their mortgage services—for now—the online banking service makes everything a breeze. I can easily manage my account and make payments online, without the time and hassle of ‘snail mail.’
Probably the biggest difference I found from working with a small town bank like Monument is that they treat me as a real, live person—not a transaction. The team at Monument is made up of people who deal with people as people. That’s the way it should be, at least in my book.
Raymond G., Doylestown