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Privacy & Security

Monument Bank is committed to providing the highest level of security and privacy regarding the collection and use of our online banking customers’ personal information, as well as that of all visitors to our web site. Personal information may be collected through the submission of account applications, online banking transactions, or through the use of online financial tools such as interactive calculators. A detailed description of Monument Bank’s Privacy Policy is provided below. If you have additional questions regarding the privacy of your personal information, or would like a copy mailed to you, please contact us at 215-340-1020.

Download our Privacy Statement here.

Respect of Right to Privacy

Monument Bank respects your right to privacy and takes every precaution to provide you with the same level of privacy within our virtual branch that you receive through more traditional bank delivery channels.

Collection and Use of Personal Information

The collection of personal information online is designed to protect access to your personal accounts and to assist the Bank in providing you with the products and services you want and need. All personal information collected and stored by the Bank is used for specific business purposes - to protect and administer your personal accounts and transactions, to comply with state and federal banking regulations, and to help the Bank better understand your financial needs in order to design or improve our products and services.

Monument Bank may collect nonpublic personal information about you from the following sources:
Information we receive from you on applications or other forms such as your name, address and telephone number, social security number, assets and income;
Information about your transactions with us such as your account balance and payment history; and
Information we receive from a consumer reporting agency, such as your credit history and credit worthiness.
We do not disclose nonpublic personal information about our customers or former customers except as permitted by law. To the extent permitted by law, we may disclose nonpublic personal information that we collect as described above to certain nonaffiliated third parties to service your account, comply with banking regulations, protect from fraud, or other financial institutions with whom we have a joint marketing agreements.

Limited Employee Access to Personal Information

Monument Bank limits employee access to your personal information to only those Bank administrators with a business reason for knowing such information. Monument Bank also educates all employees about the importance of confidentiality and customer privacy. In addition, we maintain physical, electronic, and procedural safeguards that comply with federal standards to guard your nonpublic information including individual user names and passwords used by approved Bank personnel to access your personal information online, providing audit trails to further safeguard the privacy of your personal information.

Third Party Disclosure Restrictions

Monument Bank follows strict privacy procedures with regard to protecting your personal information. In addition, the Bank requires all third parties with a business need to access such information to adhere to similar and equally stringent privacy policies.

Online Security Information

Security is very important to Monument Bank and we employ state-of-the-art technology to protect financial information for the bank and our customers. When you sign on to Online Banking , the Digital ID from VeriSign, authenticates the user’s identity and a secure session is established using a Secure Sockets Layer (SSL) encryption. Entry to Online banking is password controlled and only authorized users can log onto the Internet Banking system. If the password is entered unsuccessfully three times for Consumer Online Banking and five times for Business Online Banking, the account is locked. In addition, information is filtered through routers and firewalls before they reach the server further securing data transmission.

Our Website

Monument Bank does not collect any personal information from persons who are browsing our website. However, personal information may be requested if the visitor chooses to use the email function to contact us, uses any of the financial tools available, or uses our online banking products. Our website contains a “Contact Us” form that is sent to Monument Bank. This form that may contain information such as your name, address and telephone number and is sent through the submission of encrypted email requests to the Bank’s secure administration site. Notifications are immediately sent to approved Bank personnel alerting them to the receipt of your request. This procedure allows Monument Bank to respond to your request in a timely manner.

Employing stringent security measures in the collection of your personal information, all Monument Bank online account applications are submitted to the Bank’s secure administration site through an encrypted direct line to the Bank. Once received by the Bank, only authorized personnel may open and process the application.

Maintenance of Accurate Information

It is in the best interest of both you and the Bank to maintain accurate records concerning your personal information. Therefore, Monument Bank may allow you to update your personal information online, at anytime, through the submission of encrypted email requests sent to the Bank’s secure administration site. Notifications are immediately sent to approved Bank personnel alerting them to the receipt of your request. This procedure allows Monument Bank to update your personal information in a timely manner.

Disclosure of Privacy Policies

We collect and use information about you only where we reasonably believe the information will be necessary or useful in providing you with the products and services you request from us and providing you with the highest level of customer service. Monument Bank is committed to ensuring the privacy of its customers’ personal information. For more information regarding the Privacy Policy, please contact Monument Bank.

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"For the last four years, Monument Bank has been the most pleasant, positive, and results-oriented professional I have ever worked with, regardless of the subject matter or problem."


Raymond G., Doylestown

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Web Safety

Monument Bank will never solicit for personal identification information via Internet or Telephone. Keep yourself protected by staying informed.

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